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N/A N=369 Health Services Research

Using Multimedia Patient Feedback to Reduce Disparities in VA Healthcare

Primary Care

Enrolled (actual)
369
Serious AEs
Results posted
Mar 2015
Primary outcome: Primary: Change in Provider Use of Best Acts From Baseline to Post-Intervention — 0.3 best acts per patient — p=.03

Study Design & Population

Study type
Interventional
Phase
N/A
Interventions
Provider Communication Skills Training (Behavioral)
Age
Adult, Older Adult · 18+ yrs
Sex
All
Sponsor
US Department of Veterans Affairs
Primary completion
Feb 2013

Outcome Measures

OutcomeResultp-value
PRIMARY
Change in Provider Use of Best Acts From Baseline to Post-Intervention
0.3 .03 sig

Summary

The proposed research will provide important insight into two serious problems for veterans' healthcare: 1) mixed effectiveness of communication improvement interventions in the VA to date, and 2) persistence of racial/ethnic disparities in VA healthcare.

Eligibility Criteria

Inclusion Criteria

Any patient included in the regular panel of a participating physician at either study site who is a returning patient for that physician. Since 2 of the patient perceptual measures included require the pre-existence of a relationship with a specific physician, we will only enroll patients who have been seen by their physician before.

Exclusion Criteria

  • Physical disabilities that prohibit unassisted participation in research protocol:
  • legal blindness
  • dementia
  • severe post-traumatic stress disorder
  • schizophrenic disorder
  • Alzheimer's disease
  • bipolar disorder
  • and severe anxiety and/or mood disorders (must be documented in patient's medical record or attested to by patient, physician or charge nurse).
  • Also, no patients new to VA primary care or to a given participating physician will be enrolled.
View full record on ClinicalTrials.gov →

Data sourced from ClinicalTrials.gov (NCT00914485). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication.

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