N/A
Completed N=852
Veterans Experiences Using Secure Messaging
Telemedicine
Source: ClinicalTrials.gov NCT01382186 ↗
Enrolled (actual)
852
Serious AEs
—
Results posted
Feb 2015
Primary outcomePrimary: Usability of Secure Messaging — 21; 10; 2; 30 participants
Summary
Deployment of Secure Messaging (SM) in primary care and women's clinics throughout the Veteran Health System by 2011 was an implementation priority for the Secretary and Under Secretary for Health for FY11 under the VHA T21 initiative. Secure Messaging is in early phases of implementation, this eHealth tool requires thoughtful evaluation to promote the successful implementation and dissemination of this tool. The primary aim of this project is to describe Veterans' experiences when using the SM feature on MyHealtheVet (MHV). This project has local, VISN, and national impact on the implementation and sustainability of the SM feature on MHV through its qualitative and quantitative examination of users' experiences. Findings from this research explores why Veterans choose to, or not to, use the SM feature on MHV, identify facilitators and barriers, and examine if experiences differ by health literacy or computer literacy. In addition to the interview data, findings from the usability testing and the quantitative survey findings build knowledge about Veterans' experiences using the SM feature on MyHealtheVet. These data will inform systems improvements, educational approaches, and marketing strategies to increase adoption and long-term utilization among Veterans.
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Usability of Secure Messaging |
21; 10; 2; 30; 2; 1 | — |
| PRIMARY Secure Messaging Use and Content Patterns |
36; 1; 15; 10; 4 | — |
| PRIMARY Frequency of Electronic Resource Use |
662; 653; 629; 499; 486; 131 | — |
| PRIMARY Reasons for Using Secure Messaging Tool on My HealtheVet |
546; 313; 343; 350; 340; 67 | — |
| PRIMARY Benefits of Using Secure Messaging |
619; 590; 544 | — |
| PRIMARY Intention to Use Secure Messaging in the Future |
689 | — |
| PRIMARY Veterans That Believed Improvements to the Secure Messaging System Would Make the Tool More Useful in the Future Are Presented in the Table. |
342 | — |
| PRIMARY Veteran Need for Education Support for My HealtheVet and Secure Messaging Use. |
328; 652 | — |
Eligibility Criteria
Inclusion Criteria
- Individuals who have been Personally Authenticated for the SM feature on MHV and
- who use SM independent of other caregivers, and
- cognitive impairment that prevents use of a personal computer.
Exclusion Criteria
- Unable or unwilling to provide informed consent.
Data sourced from ClinicalTrials.gov (NCT01382186). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication. Informational only — not medical advice.