N/A
Completed N=1,196
eHealth Partnered Evaluation Initiative
Non-secure Message Senders
Source: ClinicalTrials.gov NCT02665468 ↗
Enrolled (actual)
1,196
Serious AEs
0.0%
Results posted
Feb 2019
Primary outcomePrimary: Change in Rate of Use — 85; 28 Participants — p=0.01
Summary
On October 1, 2016, the VHA Office of Telehealth and the Connected Health Office will merge to create a single entity that will be responsible for the implementation and evaluation of eHealth technologies across the healthcare system. In an effort to successfully fulfill its mission, the new combined Connected Health/Telehealth Office is pledging $1,100,000 for an eHealth Partnered Evaluation Initiative (PEI) to support the further implementation of eHealth technologies across VHA, and to measure their impacts on dimensions of access and other outcomes. Developed in close consultation with leadership of the new office, the proposed objectives of the eHealth PEI are to (1) implement a patient-level "supported adoption intervention" for secure messaging and evaluate the impact of secure messaging use through a rapid, one-year randomized trial; and (2) evaluate the initial rollout of VHA's automated telehealth text messaging system to Veterans and clinical team members.
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Change in Rate of Use |
85; 28 | 0.01 sig |
| SECONDARY Patient Self-reported Access to Communication |
3.70; 3.52 | — |
| SECONDARY Care Coordination: Patient Assessment of Chronic Illness Care |
2.12; 2.06 | — |
| SECONDARY Physician Accessibility and Engagement |
6.24; 5.97 | — |
Eligibility Criteria
Inclusion Criteria
- Authenticated My HealtheVet users who have not sent a secure message
- Active patients who have an appointment scheduled in the following year
Exclusion Criteria
- Authenticated My HealtheVet users who have sent a secure message
- Inactive patients (who do not have an appointment scheduled in the following year)
Data sourced from ClinicalTrials.gov (NCT02665468). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication. Informational only — not medical advice.