N/A N=2,892 Randomized Single-blind Health Services Research

High Tech and High Touch (HT2): Transforming Patient Engagement Through Portal Technology at the Bedside

Physician-Patient Relations · Inpatient Facility Diagnoses · Electronic Health Records · Outpatient

Bottom Line

View on ClinicalTrials.gov: NCT02943109 ↗

Enrolled (actual)

2,892

Serious AEs

—

Results posted

Jul 2024

Primary outcome: Primary: Inpatient Portal Use Frequency — 29; 21; 29; 20 Inpatient portal sessions

Study Design & Population

Study type: Interventional
Phase: N/A
Interventions: High Touch (Other); Low Touch (Other); High Tech (Other); Low Tech (Other)
Age: Adult, Older Adult · 18+ yrs
Sex: All
Sponsor: Ohio State University
Primary completion: Feb 2020

Outcome Measures

Outcome	Result	p-value
PRIMARY Inpatient Portal Use Frequency	29; 21; 29; 20	—
PRIMARY Inpatient Portal Comprehensiveness of Use	697; 292; 253; 104	—
PRIMARY Inpatient Portal Functions Proportion of Use	0.20; 0.22; 0.16; 0.19; 0.02; 0.01	—
PRIMARY Patient Satisfaction With Care - Responses From Healthcare Professionals	139; 59; 117; 24	—
PRIMARY Patient Satisfaction With Care - Interactions With Healthcare Professionals	153; 63; 127; 33	—
PRIMARY Patient Satisfaction With Care - Responses From Healthcare Professionals	139; 59; 117; 24	—
PRIMARY Patient Satisfaction With Care - Interactions With Healthcare Professionals	153; 63; 127; 33	—
PRIMARY Patient Involvement With Care - Questions About Health Management	112; 37; 118; 37	—
PRIMARY Patient Involvement With Care - Finding Answers to Health Management Questions	167; 66; 82; 26; 217; 76	—
PRIMARY Patient Involvement With Care - Tablet's Activities	33; 9; 14; 5; 114; 34	—
SECONDARY Outpatient Portal Adoption	218; 66; 126; 29	—
SECONDARY Outpatient Portal Frequency of Use	21; 19; 17; 20; 35; 41	—
SECONDARY Self-Efficacy	4.3; 4.3; 4.3; 4.2	—
SECONDARY Self-Efficacy	4.3; 4.3; 4.3; 4.2	—
SECONDARY Self-Efficacy	4.3; 4.3; 4.3; 4.2	—

Summary

A large-scale randomized control trial (RCT) of the impact and use of an inpatient tablet-based patient portal embedded in a larger mixed methods study to examine changes in patient experiences and outcomes, and subsequent ambulatory patient portal usage.

Eligibility Criteria

Inclusion criteria

patient accepted MyChart Bedside tablet
patient available in their room
capable of providing informed consent

Exclusion criteria

Patient in a pilot unit where Full Tech was available prior to study start
Patient was less than 18 years of age

View full record on ClinicalTrials.gov →

Data sourced from ClinicalTrials.gov (NCT02943109). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication.