N/A
Completed N=3,054
Discharge Follow-up Phone Call Program
Discharge Follow-up Phone Calls
Source: ClinicalTrials.gov NCT03050918 ↗
Enrolled (actual)
3,054
Serious AEs
0.0%
Results posted
Jul 2019
Primary outcomePrimary: Number of Participants With In-patient Re-admissions — 228; 232 Participants — p=.05
Summary
The goal of this project is to quantify the impact of post-hospital discharge follow-up phone calls on hospital readmission, ED visits, patient satisfaction, and mortality in a general medicine inpatient population. We will obtain exploratory information on patient sub-groups at high risk for hospital readmission and on those experiencing high benefit from the follow-up phone call intervention. In addition, we will obtain data on discharge plan implementation assistance needed to support a successful transition from inpatient to outpatient care among those reached by the intervention phone call.
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Number of Participants With In-patient Re-admissions |
228; 232 | .05 |
| SECONDARY Patient Satisfaction: Experience |
8.2; 8.3 | 0.05 |
| SECONDARY Patient Satisfaction: Likelihood to Recommend the Facility (Top Box Rating) |
168; 193 | 0.05 |
| SECONDARY Patient Satisfaction: Hospital Experience (Top Box Rating) |
155; 173 | .05 |
| SECONDARY Patient Satisfaction: Likelihood to Recommend the Facility |
2.7; 2.7 | 0.05 |
| SECONDARY VUMC Emergency Department (ED) Visits |
93; 82 | 0.05 |
| SECONDARY Number of Patient Received Discharge Plan Implementation Assistance |
463; 0 | — |
| SECONDARY Mortality |
68; 75 | 0.05 |
Eligibility Criteria
Inclusion Criteria
- VUMC patients discharged after an inpatient status hospital stay on a general medicine service.
Exclusion Criteria
- patients who experience in-hospital death
- patient discharged to any post-acute care facility or inpatient hospice
- left the hospital against medical advice
Data sourced from ClinicalTrials.gov (NCT03050918). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication. Informational only — not medical advice.