N/A
N=4,965
Coordination Toolkit and Coaching Project
Coordination, Administrative
Bottom Line
View on ClinicalTrials.gov: NCT03063294 ↗Enrolled (actual)
4,965
Serious AEs
—
Results posted
Dec 2020
Primary outcome: Primary: Health Care System Hassles Scale — 5.20; 4.71; 4.78; 4.30 units on a scale
Study Design & Population
- Study type
- Interventional
- Phase
- N/A
- Interventions
- Online Toolkit (Other); Distance-based coaching (Other)
- Age
- Pediatric, Adult, Older Adult
- Sex
- All
- Sponsor
- VA Office of Research and Development
- Primary completion
- Jan 2020
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Health Care System Hassles Scale |
5.20; 4.71; 4.78; 4.30 | — |
Summary
The Coordination Toolkit and Coaching (CTAC) project aims to disseminate strategies for coordination of care for high-risk Veterans via an online toolkit, while evaluating the benefits of adding a distance-coaching strategy to assist sites with deploying the toolkit's tools. The project's focus is on care coordination across outpatient settings.
This multi-site project provides: 1) An online toolkit to support better care coordination for vulnerable patients visiting primary care, 2) Random assignment of participating clinics to either a toolkit or a combined toolkit/distance coaching strategy, and 3) A quality improvement approach with "plan-do-study-act" cycles of improvement, designed to support clinics in a locally initiated effort.
The project is recruiting clinics with the goal of improving Veteran experience of care (as measured by a survey called the Hassles Scale).
Eligibility Criteria
Inclusion Criteria
- VA primary care clinic
- Clinic's facility director must sign a letter of endorsement in support of patients being surveyed about their experience of care
- Identify a clinic champion to serve as point of contact
- Clinic champion has adequate release time to take on a new quality improvement project
Exclusion Criteria
- Insufficient number of patients to obtain adequate sample size for primary outcome measure.
Data sourced from ClinicalTrials.gov (NCT03063294). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication.