When a patient calls via video or sends a text message, the doctor needs to feel comfortable using those tools effectively. A review of 20 different studies looked at how training programs—like workshops, webinars, and simulations—help healthcare professionals master these digital consultations.
The research found that these educational programs successfully boost a provider's confidence and their sense of competence. These professionals reported feeling more ready to provide care through virtual platforms after completing the training modules. This helps them feel more prepared for the unique demands of remote medicine.
While the results are positive, there are some important gaps in what we know. Most of the data comes from short-term self-reports from the providers themselves. There is currently limited evidence on how well these skills last over time, how they actually affect patient outcomes, or how they impact the overall organization. Additionally, while video training is well-documented, there is much less information specifically about training for text-based consultations.
