Mode
Text Size
Log in / Sign up

Survey of 232 physiotherapy patients in Gujarat finds high satisfaction and symptom discussionSurvey finds high satisfaction in physiotherapy consultations in Gujarat, India

AI-generated summary of the cited source, checked by automated accuracy review. How we work

Key Takeaway
Consider high patient satisfaction and symptom discussion in Gujarat physiotherapy as observational, region-specific findings.

This cross-sectional study surveyed 232 patients attending scheduled consultations at two government, seven private, and two trust physiotherapy centers in Gujarat, India. The study examined patient-healthcare professional interactions, expectations, and satisfaction, specifically focusing on patients' ideas, concerns, and expectations (ICE) during consultations. No specific intervention or comparator was reported; the exposure was the standard physiotherapy consultation process.

Key findings from patient self-reports include: almost 88% of patients reported sharing their thoughts and explanations about their symptoms during the consultation. Most patients described having no concerns about their diagnosis or treatment. More than two-thirds of patients consulted physiotherapists expecting an explanation for their symptoms. Overall, almost 90% of patients reported being satisfied with their consultation. Exact numbers, effect sizes, p-values, and confidence intervals were not reported for these outcomes.

Safety and tolerability data were not reported. The study has several important limitations: it is observational and cross-sectional, showing association rather than causation. Data were collected at a single timepoint via self-report without a control group. The setting is specific to Gujarat, India, limiting generalizability to other regions or healthcare systems. Percentages are presented without exact absolute numbers, affecting precision.

For practice, this survey provides a snapshot of patient-reported experiences in a specific regional context. The high satisfaction and communication rates should be interpreted within the study's observational design and regional limitations. Clinicians should note that while patients reported sharing thoughts, most also reported having no concerns—a finding that may warrant further exploration in different settings to understand potential unmet needs or communication gaps.

Researchers conducted a survey to understand what patients think and feel during physiotherapy appointments. They asked 232 patients from both public and private physiotherapy clinics in Gujarat, India, about their ideas, concerns, expectations, and overall satisfaction with their consultations.

The survey found that almost 90% of patients were satisfied with their consultation. Nearly 88% of patients reported sharing their thoughts and explanations about their symptoms with their physiotherapist. However, most patients said they did not have any concerns about their diagnosis or treatment, and more than two-thirds came to the appointment expecting an explanation for their symptoms.

This was a cross-sectional study, which means it captured people's experiences at one point in time. The data comes from patient surveys in a specific region of India, so the findings may not reflect experiences in other places. The study shows what patients reported, but it cannot prove what causes satisfaction or whether sharing concerns leads to better outcomes. Readers should view this as a snapshot of patient experiences in these particular clinics.

What this means for you:
A survey in India found high patient satisfaction in physio clinics, but it's a limited snapshot from one region.

Study Details

Sample sizen = 232
EvidenceLevel 5
PublishedApr 2026
View Original Abstract ↓
Global healthcare is targeting patient-centred care, as it leads to better health outcomes and higher level of patient satisfaction. Patient-centred communication, is an important part of patient-centred care because it focuses on involving patients in their care. Recent surveys both nationally and globally have shown that patients are not involved enough in their own healthcare decisions. This problem is especially common among the elderly with chronic conditions. This study aimed to describe patient-healthcare professional interactions, expectations, and satisfaction in physiotherapy within an understudied context, thereby providing important, specific data on ICE dynamics and satisfaction in the specific setting. Cross-sectional study of participants in scheduled consultations was conducted. Two government physiotherapy centres, seven private physiotherapy centres and two trust centres with physiotherapy facilities in Gujarat, India. 232 patients (from various public and private physiotherapy clinics) participated in the study. Patients' ideas, concerns, expectations (ICE) and satisfaction were explored. Almost 88% of patients reported their thoughts and explanations about their symptoms during the consultation. Most patients described not having any concerns about the diagnosis/treatment, and more than two-third of patients consulting PTs expected explanation for their symptoms. Almost 90% patients were satisfied with the consultation. The study revealed that while most patients conveyed their thoughts during consultations, very few expressed their concerns. Overall, patients were satisfied with their consultations.
Free Newsletter

Clinical research that matters. Delivered to your inbox.

Join thousands of clinicians and researchers. No spam, unsubscribe anytime.