The use of generative AI chatbots is growing fast. But what happens when use becomes problematic? This review looks at that emerging issue. It notes that current evidence remains limited. Most data comes from cross-sectional surveys. These studies capture a snapshot in time. They do not show cause and effect. Without clinical correlates, it is hard to tell if behavior is just heavy use or something more serious. Diagnostic boundaries remain unclear. We do not yet know where high engagement ends and addiction-like behavior begins. Existing measurement tools are in early stages of validation. They need more testing before we can trust them fully. Cultural factors also constrain our understanding. Different groups may experience these tools differently. Clinicians must remain attentive to cases involving functional impairment. They should also watch for psychological distress and loss of control. We must avoid overpathologizing normal behavior. Moral apprehension can cloud our judgment. We need honest tools to help patients. Until then, careful observation is the best approach.
Clinicians must remain attentive to functional impairment and loss of control in problematic use of generative AI chatbotsProblematic AI chatbot use needs careful attention before it becomes a formal diagnosis
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This narrative review examines the problematic use of generative AI chatbots (PUGAIC). The scope includes the current state of knowledge regarding this emerging issue. The authors highlight that existing measurement tools are in early stages of validation. Diagnostic boundaries between high engagement in generative AI-related activities, problematic use, and addiction-like behavior remain unclear. Culturally constrained perspectives and a lack of clinical correlates further limit the evidence base. The review cautions against treating PUGAIC as a formally established diagnostic entity at this time. Moral apprehension should be avoided to prevent overpathologization of user behavior. The primary outcome and specific adverse events were not reported in this source. Safety data regarding serious adverse events, discontinuations, and tolerability are not available. The review emphasizes that clinicians have to remain attentive to cases involving functional impairment, psychological distress, and loss of control. Practice relevance centers on monitoring these specific functional outcomes rather than relying on unvalidated diagnostic criteria. The certainty of the findings is constrained by the limitations of the available literature.