N/A
Completed N=157
Initial Specialist Telephone Consultation With New Patients in Secondary Care
Source: ClinicalTrials.gov NCT00988000 ↗Enrolled (actual)
157
Serious AEs
0.0%
Results posted
Oct 2019
Primary outcomePrimary: Patient Satisfaction of the Alternative Consultation — 5.85; 5.67; 5.26; 5.47 score on a scale
Summary
Consultations with patients by hospital consultants are organised today in a manner which is barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the correspondence sent to their general practitioner (GP) have improved the situation, there has been little radical change and little thought given to the patient experience.
The investigators wish to investigate whether patients' experience of attending respiratory outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby reducing the number of attendances at the hospital for appointments and investigations and improving overall patient satisfaction.
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Patient Satisfaction of the Alternative Consultation |
5.85; 5.67; 5.26; 5.47; 5.36 | — |
| SECONDARY Number of Required Investigations |
147; 117; 128; 145; 105; 116 | — |
Eligibility Criteria
Inclusion Criteria
- All new adult general respiratory referrals from primary care
Exclusion Criteria
- Follow-up patients
Data sourced from ClinicalTrials.gov (NCT00988000). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication. Informational only — not medical advice.