N/A
Completed N=228
Improving Patient Satisfaction Improving Patient Satisfaction
Satisfaction · Trauma
Source: ClinicalTrials.gov NCT01263639 ↗
Enrolled (actual)
228
Serious AEs
0.0%
Results posted
Jul 2014
Primary outcomePrimary: Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating — 25; 22 participants
Summary
Objectives: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon.
Design: Prospective quality improvement initiative using a randomized intervention.
Setting: Level 1 academic trauma center.
Patients/Participants: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group.
Intervention: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests.
Main Outcome Measures: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon.
Outcome Measures
| Outcome | Result | p-value |
|---|---|---|
| PRIMARY Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating |
25; 22 | — |
Eligibility Criteria
Inclusion Criteria
- Age 18-100 year old patients
- English speaking
- Admitted to the orthopaedic trauma surgery service
- Isolated orthopaedic injury requiring orthopaedic surgery on the same admission
Exclusion Criteria
- <18 years old
- traumatic brain injury
- Admission greater than 7 days
- patients with prior orthopaedic trauma injuries treated at Vanderbilt University Medical Center (VUMC)
- patients with prior patient patient-physician relationship with orthopaedic trauma attending
- visually impaired patients
- intubated/sedated patients
- intoxicated patients
Data sourced from ClinicalTrials.gov (NCT01263639). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication. Informational only — not medical advice.