N/A N=106 Randomized Health Services Research

Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

Pelvic Floor Disorders

Bottom Line

View on ClinicalTrials.gov: NCT03470194 ↗

Enrolled (actual)

106

Serious AEs

0.0%

Results posted

Apr 2021

Primary outcome: Primary: Patient Satisfaction — 100; 94 score on a scale — p==0.002

Study Design & Population

Study type: Interventional
Phase: N/A
Interventions: Interpretation Modality: In Person (Other); Interpretation Modality: Telephonic (Other)
Age: Adult, Older Adult · 18+ yrs
Sex: Female
Sponsor: University of Massachusetts, Worcester
Primary completion: Jun 2019

Outcome Measures

Outcome	Result	p-value
PRIMARY Patient Satisfaction	100; 94	=0.002 sig

Summary

The aim of the study is to determine if In-person interpreters increases patient satisfaction of URGYN office visits compared to the use of phone interpreter services for Limited English Proficient (LEP) patients

Eligibility Criteria

Inclusion Criteria

LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters
Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type

Exclusion Criteria

Unable to provide consent
Under 18 years of age
Pregnant women
Prisoners
LEP subjects who decline interpreter services
Non -Spanish or Non - Portuguese speaking subjects
Patients with cognitive impairment
Visually or hearing impaired patients
Patients not requiring a follow up appointment

View full record on ClinicalTrials.gov →

Data sourced from ClinicalTrials.gov (NCT03470194). Outcome figures and adverse-event rates are extracted automatically from the registry's posted results and are provided for clinician reference, not as a substitute for the primary publication.